Last week I sold a pair of pants I purchased at a yard sale. Nice pants, easy sale and good profit. What else could you ask for ?
Well, apparently a button. I religiously check what I buy. I check when I buy, when I wash, when I fold, when I photograph and before I ship. You would think that I would have found that button. Well, the button that wasn't there.
This button was on the inside and there were two hooks on the outside at the zipper opening. I don't know how I missed it. Maybe because it wasn't there. But I did miss it. Maybe the reason I missed that button was because the day I processed those pants I had 56 pair that I measured and photographed. I don't know, but it was my fault.
Anyway the buyer opened a case for not as described and wanted a replacement or money back. In her message to me about the case she said she didn't want to return the pants because she liked them, they fit, and she would sew the button on herself. She just wanted me to know that the button was missing.
OK...why couldn't she tell me that instead of opening a case?
I responded with an apology, explained my inspection process, (or lack of, in this case) and another apology and asked if I could do anything to make it right.
Well, of course I could. She wanted $5 for the trouble of finding a button, finding a needle and thread, and sewing it on. Really? OK...fine.
She closed the case. She left positive feedback and end of story.....I hope.
But, damn, that is one expensive button.
Then I got out the calculator. If it took her a maximum of 5 minutes to find the button, thread and sew it on her rate of pay would be $60 per hour. Even if it took her 10 minutes, that would be $30 per hour. Maybe I need to rethink my career choices.
Know anyone that needs any buttons professionally attached? I have my own thimble.