front porch trash

front porch trash

Friday, October 16, 2015

The Good, The Bad, The Dumb

People amaze me all the time. Ebay has some really "wonderful" people and some that are just normal and great.

I sold a Talbot's men's Hawaiian shirt last week. A silk, linen blend that has the normal texture that these fabrics have and was pre-owned. Pre-owned, meaning to me that is had been worn. I think that is what it means to most normal people.

I get this message on Monday: "I would like to return this shirt it is not what I expected".

I replied within an hour or so, "Returns always accepted. Just pack securely and send it back to me"

Next message at 1:30am, "Will you refund tge (sic) shipping cost?"

I replied the next morning, "Since you are returning the shirt because you don't like it, shipping is the responsibility of the buyer."

Next message, "The item you shipped was not as described. If you don't cover all of the cost, I have no choice but to open a request and leave negative feedback."

Next message from ebay that he did open a not as described case. In the reason for the case he included these words of wisdom: " The seller will not refund the full amount of the shirt plus shipping and handling. The item was not as described. I want all of my money back"

Next was a call to ebay.
I was explaining the situation to the customer rep and he read the emails. He said to wait until the response time had run out and then call back and they could change the return request to buyers remorse and remove any negative feedback. I laughed and told the customer rep that I couldn't believe the guy was so stupid to document everything in ebay emails, but I should thank him. The customer rep laughed.

So thank you Mr. Dumb A**. I don't think this is going to make you very happy.

On a happy note I have had two recent returns that buyers sent back that were normal. One honestly admitted that the top didn't fit and the other said she didn't know the luggage was vinyl. Both were honest and paid for return shipping.

There are nice buyers out there that overshadow the "others".

1 comment:

  1. Speaking of returns. I haven't had one in a while, but was just thinking of implementing the restocking fee. Would some people not buy from me because of it? I wonder. Trying to think of how I would react.