The good, the bad and the returns

This is the good
Look what I found in my yard when I was taking some trash out. Double luck. Or does one cancel out the other? Say it ain't so, I need all the luck I can get.

I am an avid fan of Scavenger Life and have listened to all of their podcasts and can totally relate to what they are telling us. Honest, down to earth information. I often find myself laughing at something they have done because I have done the same thing. I am also a strong supporter of the silent treatment.

 This time the silent treatment didn't work. I received a return request for the vegan purse claiming careless packaging and crushed in transit. I responded and asked for pictures. Crushed in transit to me means an insurance claim. No pictures, no communication.

So when ebay asked if I wanted to escalate the case I said yes. Stupid mistake. Defect received.

I got the purse back yesterday, opened, inspected and issued refund. Oh, and a note from the seller along with pictures of the damaged purse. She couldn't figure out how to upload them to the ebay message so she just sent them with the purse. Hello, why would I need pictures now? I have the purse. Of course no pictures of the box. Then I checked my dashboard and see that I have one item that I have not resolved, the purse.

I called ebay to find out how to get the defect removed. After getting transferred to the fourth person, I explain once again and the response is read from a script that when I escalated the case it is an automatic defect. But ebay says on my account that I didn't respond. I did. I issued a refund within hours of receiving the purse back. The seller  provided no communication and no pictures to prove damage. Grrrrrrr I want to rip my hair out!!! or cry....or both.

This fiasco puts my defect rate at 2.02. Perfect, just what I need. No big sales, no discount on fees, lots of returns and defects up the wazoooooooo.

Maybe I should have been looking for 4 leaf clovers a bit earlier than today.